FAQ & support

Frequent questions

Usually yes: change the base URL, key and model name. The differences are listed under Migration.

A self-hosted model (openhippo/… or a hippo-… alias). Partner models are not intended for it. See Data, security, compliance.

Partner models unlock with your first top-up; the starting credit does not count. In a team, the model approval may also be missing. See Errors.

The balance is empty. Top up in the console, or as a team member ask your admin.

A monthly budget with a hard stop has been reached (key, account, member or company). See Budgets & limits.

In the console (7, 30 or 90 days) or via GET /v1/usage.

Keys are shown only once. Regenerate it in the console and replace it in your application.

VAT is calculated at top-up, depending on country and tax status. See Prepaid & pricing.

For Hippo Token and Hippo Chat, the service level agreement in our legal documents applies. A status page has not been published yet. Questions: support@openhippo.io.

Fixed RPM/TPM limits are currently not documented. For load planning, contact support. You can cap costs with budgets.

For technical questions, include the endpoint, the model, the status code and the type from the error response, but never your API key.